Technical questions

Find below the materials on working with diagnostic systems, possible problems and ways to solve them. Select the section to learn more.

When you try to run the diagnostic software, nothing happens or you receive an error message

Software works, ECG device is connected to the computer, but it is impossible to start recording the ECG signal, because the software thinks that ECG device is not connected

The list of patients does not contain names, it is impossible to delete some patients, the entered names and dates of birth of patients are not remained

ECG device is discovered by the software, but when you click on the button "Start examination" nothing happens

The ECG signal from ECG device is received, but the recording of the ECG signal does not start or is interrupted during the registration process

Self-replacement of the electrode cable is a simple procedure

No ECG signal
Discription:
ECG device is discovered by the software, but when you click on the button "Start examination" nothing happens.
Check your firewall settings

Perhaps the firewall of your computer has blocked reading from ECG device.

To fix this situation, you need to open Windows Control panel, select "Windows Firewall" to open the settings window select the link "Allow a program or feature through Windows firewall".
Next, click "Allow another program...", select the program file "Dinamika Device Driver" in the opened Explorer window (by default: "C:\Program Files (x86)\Dinamika\<name of your complex>\dnahost.exe"), and when the line "Dinamika Device Driver" appears in the table "Allowed programs and components", it is necessary to mark three checkboxes – next to the name "Dinamika Device Driver", in the column "Home or work network" and in the column "Public networks".
After that, you should close the firewall settings window by clicking "OK".

If any other firewall is installed on the user's computer, it is necessary to configure it so that it does not block the network capabilities of the "Dinamika Device Driver" program. How to do this should be written in the operating instructions of this firewall.