Technical questions

Find below the materials on working with diagnostic systems, possible problems and ways to solve them. Select the section to learn more.

When you try to run the diagnostic software, nothing happens or you receive an error message

Software works, ECG device is connected to the computer, but it is impossible to start recording the ECG signal, because the software thinks that ECG device is not connected

The list of patients does not contain names, it is impossible to delete some patients, the entered names and dates of birth of patients are not remained

ECG device is discovered by the software, but when you click on the button "Start examination" nothing happens

The ECG signal from ECG device is received, but the recording of the ECG signal does not start or is interrupted during the registration process

Self-replacement of the electrode cable is a simple procedure

Database issues
Discription:
The list of patients does not contain names, it is impossible to delete some patients, the entered names and dates of birth of patients are not remained.
Run the diagnostic software with Administrator permission

This problem occurs because the software does not get enough rights from the operating system to access the list of patients on the computer disk.

For normal work with the list of patients it is necessary to start execution of the software with Administrative privileges. To do this, find the software icon on the desktop, right-click on it, and select "Run as administrator" from the menu that appears. You may need an administrator password, which can be obtained from the person who installed the operating system on your computer.