Technical questions

Find below the materials on working with diagnostic systems, possible problems and ways to solve them. Select the section to learn more.

When you try to run the diagnostic software, nothing happens or you receive an error message

Software works, ECG device is connected to the computer, but it is impossible to start recording the ECG signal, because the software thinks that ECG device is not connected

The list of patients does not contain names, it is impossible to delete some patients, the entered names and dates of birth of patients are not remained

ECG device is discovered by the software, but when you click on the button "Start examination" nothing happens

The ECG signal from ECG device is received, but the recording of the ECG signal does not start or is interrupted during the registration process

Self-replacement of the electrode cable is a simple procedure

Technical support service
opening hours Mon-Fri from 10:00 to 16:00 Moscow time (UTC+3)
Technical support service
opening hours Mon-Fri from 10:00 to 16:00 Moscow time (UTC+3)
When contacting technical support, be ready to tell the specialist the name of your diagnostic complex and the serial number of your ECG device. It is desirable to have access to the Internet on the computer on which you have a problem with the diagnostic complex.